Online Shop Terms and Conditions
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order.
TRADING
All profits made from the sale of goods in this catalogue are paid to People’s Trust for Endangered Species. (Registered charity number 274206).
PURCHASING
When you submit your order you are allowing PTES to use your personal details to fulfil your order. In the event of their being a problem with your order we will communicate with you via e-mail, telephone or letter.
The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In this event, a full refund may be offered.
DELIVERY
From the time we receive your order, we aim to deliver your goods to you within seven working days, however, please allow another seven working days before querying a non-delivery. Over the Christmas period, it may take up to 14 days to despatch your goods.
A post and packaging charge of £2.50 is payable on all orders placed on this website.
ONLINE ORDERS MUST BE RECEIVED BY MONDAY 10TH DECEMBER 2012 TO BE GUARANTEED DELIVERY BEFORE CHRISTMAS. The office will be closed from 22nd Dec – 2nd Jan.
ORDER CANCELLATION AND AMENDMENTS
Please note that once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.
If for any reason you are dissatisfied with any item, you are entitled to return the item in its original packaging and condition for a full refund.
Where a refund is claimed, please allow 21 days for us to refund your money.
DAMAGED/FAULTY GOODS
In the event that any product purchase proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement of a full refund. Please telephone our Office on 020 7498 4533 and advise our staff that you are claiming a refund. We will then send you a goods return form which will need to be completed and returned with the faulty goods before the refund can be made. Please allow 21 days for us to refund your money.
Completed forms and items should be returned to:
RETURNS
PTES
15 Cloisters House
8 Battersea Park Road
London SW8 4BG
Your statutory rights are not affected.
COMPANY DETAILS & ADDRESS
PTES (registered charity number 274206)
15 Cloisters House
8 Battersea Park Road
London SW8 4BG
For any queries or complaints about goods or services please contact us or write to the above address.
You can telephone our Office on 020 7498 4533. Lines are open Monday to Friday 9.00am to 5.00pm
We advise you to print and keep a copy of these terms and conditions for your records.
SECURITY
When you place an order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team and payment merchant. To check that you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.
When submitting your order you are confirming to purchase goods and allowing ptes.org to use your personal details for the purpose of supplying goods.
DATA PROTECTION
As customers are our most valuable asset we protect their details as required by UK Data Protection Acts 1984 and 1998, we follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, then you can tick the box which features on the Cardholders Address and Contact Details page before you press continue.
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